Apprenticeship
IT Service Desk Engineer Apprentice
Sona IT Ltd
About this opportunity
You will join the 1st Line Support team and become the first point of contact for our clients. You will work through monitoring alerts, user requests and starters and leavers, following our documented processes, and escalate anything outside your remit to 2nd Line.
This is a short extract. Read the full advert on Find an apprenticeship before applying.
Qualifications and experience
Advanced apprenticeship: Information communications technician (level 3)
- GCSE in 3 of any subject, grade 4+ (A* - C) (essential)
- GCSE in Maths & English, grade 3+ (D or above) (essential)
Pay
£23,000 a year
Location
Howard Rd
The apprenticeship
- Start date
- 24 Nov 2026
- Length
- 1 Year 5 Months
- Hours
- 37.5 a week, including training
- Training provider
- Qa Limited
Fields
Source
This opportunity is run by Sona IT Ltd, not by StemLaunch. Source: Find an apprenticeship (GOV.UK).
Contains public sector information licensed under the Open Government Licence v3.0.
Details checked 31 Oct 2026. Details can change.