IT Support Technician

IT support technicians help colleagues or customers solve technical problems, from broken laptops to password and network issues. They set up equipment, install software and keep records of problems and fixes.

These are approximate UK figures for guidance only, not guaranteed salaries. Pay varies by employer, location and experience. Approximate. Based on National Careers Service ranges and UK job adverts; check current figures before deciding.

1. GCSEs including maths and English
2. T Level in Digital, Level 3 apprenticeship or entry-level certifications
3. IT Support Technician

You don't need a degree. Apprenticeships, T Levels and entry certifications such as CompTIA A+ are common routes, and many people start in junior help desk roles.

Routes vary. Always check entry requirements with course providers, employers and the relevant professional body.

Not usually required

Main routes in: GCSE, T Levels, Apprenticeship, Other routes.

• Computing
• Maths
• English

• Troubleshooting
• Customer service
• Hardware and operating systems
• Networking basics
• Patience

• Schools and colleges
• NHS
• Businesses of all sizes
• IT service companies

Mix of desk and on-site work, by phone, chat or in person. Some roles are shift-based. A common first job in tech.

Move on to network engineer, systems administrator, cyber security analyst or cloud engineer.